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Appendix A. Help and service information

This section contains information on how to obtain online and telephone technical

support.

Online technical support

Online technical support is available during the life of your product. Online assistance can

be obtained through the Personal Computing Support Web site and the IBM Automated

Fax System.

During the warranty period, assistance for replacement or exchange of defective

components is available. In addition, if your IBM option is installed in an IBM computer,

you might be entitled to service at your location. Your technical support representative can

help you determine the best alternative.

Telephone technical support

Installation and configuration support through the HelpCenter will be withdrawn or made

available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from

marketing. Additional support offerings, including step-by-step installation assistance, are

available for a nominal fee.

To assist the technical support representative, have available as much of the following

information as possible:

• Option name

• Option number

• Proof of purchase

• Computer manufacturer, model, serial number (if IBM), and manual

• Exact wording of the error message (if any)

• Description of the problem

• Hardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to walk

you through the problem during the call.

For the support telephone number and support hours by country, refer to the following

table or to the enclosed technical support insert. Support phone numbers are also available

by clicking HelpCenter phone list on the IBM support Web page at

http://www.ibm.com/pc/support

Online technical support

IBM Personal Computing Support Web site http://www.ibm.com/pc/support

IBM Automated Fax System 1-800-426-3395 (U.S. and Canada)

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